Chatbot Marketing: The Ultimate Guide
Growth marketing through chatbots Here, the chatbots behave a little differently outside the office hours when there is no human agent back-up. The chatbot initiates conversations with every customer and tries to solve their issues. The chatbot does this by solving customer queries through two actions — automation and deflection. The combined efforts of your sales reps were effective enough, but now you’re thinking that overall efficacy can increase even more with the addition of a chatbot. Rather than answering…